YOUR CONTRACT IS WITH The Luxury Holidayz (UK) Limited, a company incorporated in England and Wales under number 06162963, whose registered office is at 5 Bushy Park Mews 53 High Street, Hampton Hill, Middlesex TW12 1NH (“us” / “we” / “our”).

1. Your Holiday Contract

When you make a booking with us, you guarantee that you have the authority to accept, and do accept for yourself and on behalf of your party, the terms of this Booking Policy. A contract will exist as soon as we issue a ’ Confirmation Invoice’ to you.  This contract is made on the terms of these Booking Policy, which are governed by English Law, and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

If you book directly with us over the telephone and your departure date is within 14 days of the date you make your booking, your contract comes into existence immediately and our normal cancellation charges will apply if you cancel your booking.

No contract will come into existence between us and you until we accept your booking and we receive your deposit or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds. If you make a booking by telephone you must provide us with all information which we require and have notified you of. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.

2. Your Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency.

‘Package Holidays’ in these conditions comprise of at least 2 of the following 3 components when sold at an inclusive price covering a period of more than 24 hours or an overnight stay. The components are transport (a flight), accommodation, or other tourist services not ancillary to the above (eg, car hire, transfers, excursions, tours, theatre tickets, attractions) accounting for a significant proportion of the package services.

We provide this security by way of bonds held by the Civil Aviation Authority under ATOL number 9532.

3. Your Holiday Price

We reserve the right to alter the prices of any of the holidays shown on our website at any time prior to your booking. In these circumstances, you will be advised of the current price of the holiday that you wish to book before your booking is confirmed.  When you make your booking you must pay a deposit of £150 per person.  For certain destinations and tailor made packages, a higher deposit may be required and you will be advised of this at the time your booking is made.

Any amounts required to be paid by way of deposits will be considered as non-refundable deposits. The person making the booking guarantees payment to us of the total cost of the holiday (and also does so for all others for whom the booking is made).  Payment should be made in the form of a credit card, bank transfer Switch or Delta. Credit cards accepted are Visa, Mastercard, Diners and American Express.

Your airline tickets are important documents. You must take them with you. Without them you will not be able to prove that you have booked and paid for the relevant product/service and the product/service will not be provided by the supplier.  Only we and the person who makes or pays for the booking and those individuals whose names appear in the booking and who will be using the services shall have any rights to enforce any of this Booking Policy. Only we, and the person who makes the booking or payment may cancel or change it or any part of it and the consent of any other person whose names appear on the booking is not required for any such change or cancellation.

The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. For certain destinations and tailor made holidays, the balance may be required earlier than 8 weeks before your departure date and you will be advised of this at the time your booking is made. All balances paid directly to us by credit card are subject to a charge of 2% of the holiday price (there is no charge for debit cards). If the deposit and/or balance are/is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time we shall retain your deposits. All monies you pay to travel agents are held by them on our behalf at all times.

Prices are quoted in Pounds Sterling. The following are not included in the prices: holiday insurance (which we recommend you to take out), flight supplements, (unless otherwise specified), cots and food for infants (usually payable direct to the hotel) meals (except where otherwise specified), excursions or entrance fees (unless otherwise specified), all tips, laundry, and all items of a personal nature such as beverages, taxis, bus fares, shopping expenses, passport, visa, and health protection fees, hotel car parking where applicable, the cost of getting to and from your UK airport, and overseas airport taxes. Hotel and apartment facilities such as sport and leisure equipment are not included unless otherwise indicated in the hotel/apartment description.

The price of your travel arrangements were calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 19th June 2006. Your travel arrangements featured on the website are planned in advance and changes may be necessary.  We reserve the right to alter any of the services offered on our website at any time prior to your booking and the issue of our Confirmation Invoice, when a contract will exist. It is important to check the details on the Confirmation Invoice when you get it and in the event of any discrepancy, please contact us immediately.

Any such changes in your proposed holiday and the prices will be advised to you at the time that you make your booking. If you obtain a quote from us for your booking but do not book it at the time, we reserve the right to increase or decrease the price at any time before you book. However once your booking is confirmed, the price will not change. 

Following the issue of our Confirmation Invoice, any increase in your holiday price until 30 days before your departure date will be as due to a result of changes in our costs of providing your holiday deriving from:

and within 30 days of your departure date the price of your holiday will not be subject to any surcharges.

In the case of any minor variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed and we shall only pass on any increase above that level.  If any changes in our costs would cause a reduction in your holiday price, we shall not make refunds of amounts less than 2% of your holiday price (calculated as above), but shall refund in full amounts exceeding such 2%.

In either case there will be an administration charge of £10.00 per person together with an amount to cover agents’ commission.  If the increase is more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges.

4. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent.

You will be asked to pay an administration charge together with any further costs we may incur in making this alteration, including any costs of the airline and/or our supplier, as notified to you. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the airfare.  It will not be possible to make changes to your departure date or chosen holiday within 56 days of your departure although if you are prevented from proceeding with your holiday you may be able to transfer the booking to another person provided that you give us not less than 28 days notice in writing.

	Charges for changes -
	a.	70 days or more prior to departure: £75 per person
	b.	Less than 70 days and more than 56 days prior to departure: £150 per person

5. If You Cancel Your Holiday

If you wish to cancel or transfer your booking for any reason other than for there being additional charges (see Clause 4) or alterations to the arrangements (see Clause 6 below) you may do so providing that you give us written notice of cancellation which must be signed by the person who made the booking or the travel agent as appropriate. Cancellation is effective from the date upon which we receive your written notice. We will only accept requests for changes or cancellations from the person who made the booking. If we receive the notice of cancellation or transfer up to 56 days before the departure date you merely forfeit your deposits. Since we incur costs in cancelling your travel arrangements, after the date we receive notice of cancellation you will additionally be liable for the following cancellation or transfer charges based on the time we receive your written notice:

	a.	Less than 56 days but more than 42 days before departure date: 30% of the total price of the holiday.
	b.	Less than 43 days but more than 28 days before departure date: 60% of the total price of the holiday.
	c.	Less than 29 days but more than 14 days before departure date: 75% of the total price of the holiday.
	d.	Less than 15 days but more than 3 days before departure date: 90% of the total price of the holiday.
	e.	Less than 4 days before departure date: 100% of the total price of the holiday.

In the event that non-refundable deposits exceed the amount of any cancellation charge computed on the basis of sub-paragraphs a) to d) above, we are entitled to retain such deposits (Clause 4).

Air tickets returned to us for a refund are subject to an administration charge of £60 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions. We recommend that you return such air tickets to us by special delivery post as we do not accept responsibility for documents mislaid or lost by the Royal Mail.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You are advised to ensure that your policy has sufficient financial protection to cover you in the event of cancellation.

6. If We Change or Cancel Your Holiday

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to make changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you.  Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements.

If we have to cancel a departure you will be offered an alternative holiday or a full refund of the holiday price. However, we will not cancel your travel arrangements after the date when the balance of the price becomes due, unless you are otherwise advised at the time of booking, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay compensation as set out in this clause.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. A major change are for example, changes to your destination area, your booked accommodation to a lower rating, your departure times or accommodation occupancy periods by more than 12 hours. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us (if available we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. You must tell us which one of the choices you make within 7 days of being informed of the significant change we are making, or as soon as reasonably practical if your departure is less than 24 hours the date you receive notification. If we do not receive notification from you about your choice you are deemed to have accepted the significant change. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below: 

Within 14 days £100 per person
Within 28 days £ 50 per person
Within 56 days £ 25 per person
In any case the limit will be £100 per person.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer.  We do this by listing carriers to be used or likely to be used (please see our website for these details).

You will be advised of the aircraft type with your tickets and flight schedules. We reserve the right to change airlines or change aircraft types at any time and this will not be a major change for the purposes of these Booking Conditions nor will the re-scheduling of a flight providing it arrives within 12 hours of the original schedule. In the event that you choose to cancel your holiday as a result of such change, our normal scale of cancellation charges will apply.  Flight timings are provided by the airlines and are subject to weather conditions, air traffic control and all passengers checking in on time. We can give no guarantee that the flight will depart at the time shown on the tickets.  Where an airline is unable to operate your confirmed domestic flights, travel by road or railway may be an alternative.

Force Majeure:

This means unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, pandemic illness, fire, adverse weather conditions.

7. If You Have A Complaint

If you have a problem during your holiday, please immediately inform your tour manager or our agent who will endeavour to put things right. Should a problem not be resolved satisfactorily, you may call our Emergency Telephone number which will be given to you with your documentation.  If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at 5 Bushy Park Mews 53 High Street, Hampton Hill, Middlesex TW12 1NH, giving your booking reference and all other relevant information.  This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our agent without delay, and not await your return home before reporting.  If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract.

8. Our Liability to You

If the contract we have with you is not performed or is improperly performed by our suppliers or us, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to the below Clauses (i)-(iv) and any force majeure event, we accept liability to you if any of the holidays you have booked with us are not provided or not provided as advertised or are not provided to a reasonable standard. However, we will not be liable where any failure in the performance of the contract is due to:

	I.	you, or a third party unconnected with the provision of the travel arrangements, and where the failure is unforeseeable or unavoidable; or
	II.	unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercis or
	III.	an event which we or its suppliers, even with all due care, could not foresee or forestall; or
	IV.	any additional services that you pay our suppliers separately to the holiday package we provide.

Our liability, except in cases involving death, injury or illness, or fraud, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

	I.	the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
	II.	any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of these international conventions from our office at 5 Bushy Park Mews 53 High Street, Hampton Hill, Middlesex TW12 1NH telephone no 0207 1837575 (national rate).

These terms and conditions shall not limit our liability to you for death injury or illness.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.  Your right to a refund and/or compensation from us is set out in Clause 6.  If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 (http://www.auc.org.uk).

If after departure we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our very best to make suitable alternative arrangements. If we cannot do so, or you refuse to accept these for good reasons, we will arrange to fly you back to the UK departure airport (if the arrangements we agreed to provide you included flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can.

9. Additional assistance for packages
If the contract we have with you for your package holiday is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services that make up the package, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or its suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such assistance as is reasonable in the circumstances.

Your Responsibilities

10. Behaviour
If in our reasonable opinion or the reasonable opinion of the provider of any part of the services to which your booking relates, you are behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property we may terminate your holiday. If this happens, we will not pay you anything and you will be responsible for travel back to the UK. If we incur expense as a result of your behaviour you shall fully compensate us for that expense.

11. Passport, Visa and Immigration Requirements
You must ensure that you have a valid passport and the necessary visas.  We are not responsible to you if you fail to carry out the correct procedures. Holders of passports which are not British should take particular care as visa requirements may differ and it is most important that your passport contains the correct visa for your journey. You shall reimburse any penalties or expenses that we or the relevant carrier incurs as a result of your failure to travel with appropriate travel documents. Further information can be found on our website.

12. Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. We act as agent for the operator of the excursion or tour and your contract will be with that operator. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.  

13. Conditions of carriage
This Booking Policy, and information on your package provided on our website, is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit, the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

14. Adequate Insurance Protection
We regret that we are unable to accept clients who have not taken out adequate holiday travel insurance protection. If you do not have holiday insurance cover at the time of booking, you may personally be liable for cancellation charges. It is imperative that you familiarise yourself with the details and conditions of your policy and that you notify your insurance company of any pre-existing medical condition. Failure to do so can invalidate the insurance cover.

15. General Information
It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

General information, set out on this Website, regarding holidays offered should be read in conjunction with this Booking Policy, as well as our Privacy Policy and Terms of Use Policy.